Joseph Michelli

Joseph Michelli is a psychologist, author and sought after speaker, who works with leaders, executives and managers to develop engaging service experiences.

He is the Chief Experience Officer at The Michelli Experience and has written multiple bestselling books, including, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People and Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System. Joseph has worked with companies such as The Ritz-Carlton Hotel and Zappos, and runs customised events for companies and organisations.